Refund and Returns Policy

At consultguruji.com, we strive to provide the best services to our clients. However, we understand that there may be instances where you may want to request a refund or return. This policy outlines the circumstances under which refunds are provided and the process to follow.

1. Services Covered

Our refund policy applies to the following services:

  • GST Registration and Filing
  • ITR Filing
  • FSSAI License Application
  • Other Tax, Legal, and Compliance Services

2. Refund Eligibility

Refunds will only be considered under the following circumstances:

  1. Service Non-Delivery: If we fail to deliver the agreed-upon services within the specified timeframe due to reasons within our control, you may request a refund.

  2. Service Discrepancy: If there is a significant discrepancy between the service provided and the service description or agreement, you may be eligible for a refund.

  3. Cancellation by Client: If you cancel the service before we begin the work, you may be eligible for a partial refund, depending on the nature of the service and the stage of completion.

  4. Technical Issues: If you experience a technical issue with our service that cannot be resolved within a reasonable period, a refund may be considered.

3. Non-Refundable Situations

Certain circumstances do not qualify for a refund:

  1. Change of Mind: Refunds are not provided if you change your mind after the service has been initiated or completed.

  2. Client-Provided Data Errors: If the service outcome is adversely affected due to incorrect or incomplete data provided by you, a refund will not be issued.

  3. Partial Completion: If you cancel the service after partial work has been completed, refunds are generally not available, but partial refunds may be considered on a case-by-case basis.

  4. Legal and Regulatory Compliance: If the service cannot be completed due to non-compliance with legal or regulatory requirements on your part, a refund will not be provided.

4. Refund Process

If you believe you are eligible for a refund, please follow these steps:

  1. Submit a Request: Contact our support team at support@consultguruji.com within 7 days of the service delivery to request a refund. Please include your service details, the reason for the refund request, and any relevant documentation.

  2. Review Process: Our team will review your request and may contact you for additional information or clarification.

  3. Decision and Notification: After reviewing your request, we will notify you of our decision. If approved, refunds will be processed within 10 business days and credited back to your original payment method.

5. Returns Policy for Physical Products

If you have purchased any physical products from us, the following returns policy applies:

  1. Return Eligibility: Products must be returned in their original condition and packaging within 14 days of receipt.

  2. Return Process: Contact our support team to initiate a return. You will be responsible for the shipping costs associated with returning the product.

  3. Refunds for Returns: Once the returned product is received and inspected, we will process the refund within 7 business days.

6. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact us:

  • Email: support@consultguruji.com
  • Address: Office No. 19, Sagar Building, 4th floor, Plot 327, Narshi Natha Street, Mumbai 400009
  • Phone: 9324776120